Refund policy

Return & Refund Policy

We hope you and your pets love your WithPaws treats. As our products are pet food and edible goods, we are unable to accept returns or exchanges for change of mind once an order has been delivered.

Damaged, Incorrect or Faulty Items

Please check your order when it arrives. If your order is damaged, incorrect, or you believe there is a quality issue with a product, please contact us as soon as possible after receiving your order.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once we have reviewed the issue, we will arrange an appropriate solution, which may include a replacement or refund.

Change of Mind

For hygiene and food safety reasons, we are unable to accept returns of pet food or treats simply because your pet does not like the product or because you have changed your mind after delivery.

This does not affect your statutory rights where an item is faulty, damaged, misdescribed or not as ordered.

Order Cancellations

If you wish to cancel or amend your order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will do our best to accommodate your request. Once an order has been dispatched, we may not be able to cancel or amend it.

Refunds

Where a refund has been approved, it will be issued to your original payment method.

Please allow several working days for the refund to appear in your account, depending on your bank or payment provider.

Delivery Issues

If your parcel has not arrived, has arrived damaged, or there is an issue with your delivery, please contact us with your order number so we can investigate with the delivery provider.

Contact Us

If you have any questions regarding a return, refund or your order, please contact us through our website or customer service email.

WithPaws
Better Treats. Better Moments Together.